Refund policy

At Daneen Store, we want you to have a smooth and satisfying shopping experience. If your purchase does not meet your expectations or you receive a defective or incorrect product, we are here to help.

Please read the following Return & Refund Policy carefully.

5-Day Return Period

We offer a 5-day return period from the date you receive your order.

If you are not satisfied with your purchase, or if the product arrives defective or damaged, you may request a return within 5 days of delivery, subject to the conditions mentioned below.

How to Request a Return

To request a return, please follow these steps:

1. Contact Us

Contact our support team within 5 days of receiving your order.

You can reach us through:

Email: support@daneenstore.online
WhatsApp: +91 97419 48796

Please provide your order number, reason for the return, and relevant photos or videos where applicable.

2. Return Approval

Our customer support team will review your request. If the return meets our policy requirements, we will provide you with the necessary instructions for returning the product.

Please do not send a product back without receiving return instructions from our support team.

3. Product Packaging

The product should be:

  • Unused and in its original condition

  • In the original packaging, where applicable

  • Returned with all accessories, manuals, tags, and other included items

  • In a condition suitable for resale

4. Return Shipment

Once your return is approved, our support team will provide you with the return instructions.

Please package the product securely to prevent damage during return shipping.

Refund Policy

Once we receive the returned product, our team will inspect it to ensure that it meets the return conditions.

After the return is approved, we will initiate the full refund of the eligible order amount.

Please allow up to 3 business days after return approval for us to process the refund. The time taken for the amount to appear in your bank account or payment method may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds will be processed according to the refund method provided by our support team after the return has been approved.

Conditions for Return & Refund

To qualify for a return and refund:

  • The return request must be made within 5 days of receiving the order.

  • The product must be unused and in its original condition.

  • The original packaging should be retained where applicable.

  • All accessories, tags, manuals, and included items should be returned.

  • The product should not be damaged due to misuse, improper handling, or negligence.

  • Returns are subject to approval after inspection.

Certain products may have specific return conditions. Please check the product details before placing your order.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible and within the 5-day return period.

To help us resolve the issue quickly, please provide clear photographs or videos showing:

  • The outer packaging

  • The product received

  • Any visible damage or defect

  • The product label, where applicable

Our support team will review the information and guide you through the next steps.

Unboxing Video Recommendation

We strongly recommend recording a continuous unboxing video when opening your package.

The video should clearly show the unopened package, the opening process, and the product received. This can help us verify any claims relating to missing, damaged, defective, or incorrect items and may speed up the resolution process.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be possible once an order has been processed or shipped.

For prepaid orders, any approved cancellation refund will be processed to the original payment method, subject to the applicable payment processing timelines.

For COD orders that are successfully cancelled before dispatch, no refund is applicable because payment has not yet been collected.

Important Note

Returns and refunds are subject to the conditions stated in this policy. We reserve the right to decline a return request if the product does not meet the required return conditions.

If you have any questions about your return or refund, please contact our support team before sending any product back.

Our Commitment

At Daneen Store, customer satisfaction is our priority. We aim to make our return and refund process simple, transparent, and fair.

If you need assistance, our support team is always happy to help.

Email: support@daneenstore.online
WhatsApp: +91 97419 48796

Thank you for choosing Daneen Store.

Happy Shopping!